Last Updated: June 2025

1. Who We Are

This Privacy Policy applies to Casino Lab, operated at casinolab.fun. We are licensed by the UK Gambling Commission and committed to handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For privacy-related queries, contact us via the details provided in the Support section of this site.

2. Data We Collect

We collect personal data that is necessary to operate a licensed gambling service and meet our legal obligations. The categories of data we collect include:

• Identity information: full name, date of birth, gender
• Contact information: email address, phone number, postal address
• Financial information: payment method details, transaction history
• Verification documents: passport, driving licence, utility bill, or equivalent for KYC compliance
• Account activity: login history, game play records, betting history, session duration
• Device and technical data: IP address, browser type, operating system, device identifiers
• Responsible gambling data: self-exclusion status, deposit limits, session limits

3. Why We Collect Your Data

We process personal data for the following purposes and on the following legal bases:

Contract Performance

To provide gaming and betting services, process deposits and withdrawals, operate your account, and communicate about transactions. This is required to fulfil the contract between you and Casino Lab.

Legal Obligation

To comply with UK anti-money laundering regulations, UKGC licence conditions, age verification requirements, and tax reporting obligations. This data processing is mandatory and cannot be opted out of.

Legitimate Interests

To detect fraud, prevent cheating, protect the integrity of gaming, improve platform performance, and analyse usage patterns. We balance these interests against your rights and do not use this basis for direct marketing without consent.

Consent

For marketing communications including promotional emails and SMS. You can withdraw consent at any time by using the unsubscribe link in any email or contacting our support team.

4. How We Use Your Data

We use collected data to verify your identity before allowing withdrawals, as required by UK law. We use transaction history to identify unusual patterns that may indicate problem gambling, and to fulfil our duty of care under UKGC responsible gambling requirements. Game play data is used to calculate bonus progress and loyalty points.

We do not use your data to make solely automated decisions that have a significant legal or similarly significant effect on you without human review.

5. Data Sharing

We do not sell your personal data. We share data only with the following categories of third parties where necessary:

• Payment processors and financial institutions to handle transactions
• Identity verification and KYC service providers
• Game software providers where gameplay data is required to operate the game
• Fraud prevention services
• Self-exclusion scheme operators including GamStop
• UKGC and law enforcement where legally required
• IT infrastructure providers operating under data processing agreements

All third parties are contractually bound to process your data only for the specified purpose and to apply appropriate security measures.

6. International Transfers

Some of our service providers operate outside the UK. Where data is transferred outside the UK, we ensure appropriate safeguards are in place, including standard contractual clauses approved by the UK Information Commissioner's Office.

7. Data Retention

We retain account data for a minimum of 5 years after account closure, as required by UK anti-money laundering legislation. Transaction records are retained for 7 years. KYC documentation is kept for the duration of the account relationship plus 5 years.

Marketing preference records are retained for as long as your account is active. After account closure, minimal data is retained to handle complaints and legal claims.

8. Cookies

Casino Lab uses cookies and similar tracking technologies to operate the site, maintain your session, and analyse usage. Strictly necessary cookies are placed without consent. Analytics and marketing cookies require your consent, which you can manage via the cookie preference centre accessible from the site footer.

9. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of access: request a copy of the data we hold about you
• Right to rectification: request correction of inaccurate data
• Right to erasure: request deletion, subject to legal retention obligations
• Right to restriction: request that we limit processing in certain circumstances
• Right to portability: receive your data in a structured, machine-readable format
• Right to object: object to processing based on legitimate interests or for direct marketing
• Rights related to automated decision-making: request human review of automated decisions

To exercise any of these rights, contact our support team. We will respond within one month. If you are not satisfied with our response, you can lodge a complaint with the Information Commissioner's Office at ico.org.uk or by calling 0303 123 1113.

10. Children

Casino Lab does not knowingly collect data from anyone under 18. Age verification is performed during registration and before first withdrawal. If we discover that a user under 18 has registered, the account is suspended and any deposits are returned.

11. Security

We apply 128-bit SSL encryption to all data transmissions. Personal data is stored on secure servers with access restricted to authorised personnel. We conduct regular security assessments. Despite these measures, no data transmission over the internet is completely secure, and we cannot guarantee absolute security.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in law, regulation, or our data practices. Material changes will be communicated via email to registered users at least 30 days before taking effect. Continued use of the platform after that date constitutes acceptance of the updated policy.

13. Contact

For privacy-related questions, data subject requests, or complaints, contact Casino Lab support through the help centre on casinolab.fun. You can also contact the UK Information Commissioner's Office directly at ico.org.uk if you have concerns about how we handle your data.