Privacy Policy

This Privacy Policy explains how CasinoLab ("we", "us", or "our") collects, uses, stores, and protects information about you when you use our website at casinolab.fun. By accessing or using our site, you agree to the terms described in this policy.

1. Information We Collect

We may collect the following types of information:

• Personal identification information: Name, email address, date of birth, and contact details provided during registration.
• Financial information: Payment method details used for deposits and withdrawals, processed securely through third-party payment providers.
• Gaming activity: Records of games played, bets placed, wagering history, and bonus usage on our platform.
• Technical data: IP address, browser type, device identifiers, and cookies collected automatically when you access the site.
• Communications: Records of support interactions via live chat or email.

2. How We Use Your Information

We use the information collected for the following purposes:

• To create and manage your account and verify your identity (KYC compliance).
• To process deposits, withdrawals, and bonus allocations.
• To comply with legal and regulatory obligations, including anti-money laundering requirements.
• To provide customer support and respond to your enquiries.
• To improve site functionality, personalise your experience, and analyse usage patterns.
• To send transactional communications and, where you have opted in, promotional offers.

3. Cookies

CasinoLab uses cookies and similar tracking technologies to operate the site, remember your preferences, and gather analytics data. You may control cookie settings through your browser. Disabling certain cookies may affect site functionality.

4. Sharing Your Information

We do not sell your personal data to third parties. We may share information with:

• Payment processors and financial institutions to complete transactions.
• Identity verification and fraud prevention services.
• Regulatory authorities where required by law.
• Service providers who assist in operating our platform, bound by confidentiality obligations.

5. Data Retention

We retain your personal data for as long as your account is active or as required by applicable law. Following account closure, certain records may be retained for up to five years to satisfy regulatory requirements.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict processing of your personal data. To exercise any of these rights, contact us at the details provided below. We will respond within 30 days.

7. Security

We protect your data using 256-bit SSL encryption across all data transmissions. Access to personal data is restricted to authorised personnel only. We conduct regular security reviews and third-party audits of our systems.

8. Responsible Gambling and Data

Data related to your gaming activity may be used to monitor for signs of problem gambling and to apply responsible gambling tools such as deposit limits or self-exclusion where appropriate. This processing is in the legitimate interest of player protection.

9. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of the site after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact our support team via the live chat feature on casinolab.fun or by email through the contact form on the platform.